Customer Service Specialist:
Introduction:
A Remote Customer Service Specialist is a professional who provides assistance and support to customers from a remote location, typically through phone, email, chat, or other online platforms. Their main responsibilities include addressing customer inquiries, resolving issues or complaints, providing product or service information, processing orders or returns, and maintaining customer satisfaction. They may also be tasked with documenting customer interactions, escalating complex issues to higher-level support teams, and contributing to the improvement of customer service processes. Working remotely, they communicate with customers and colleagues virtually, often using various digital tools and software to perform their duties effectively.
Customer Service Specialist job:
Seeking an experienced, enthusiastic, compassionate, intimacy-positive, and friendly part-time Customer Service Specialist for a US-based online intimacy + relationship therapy business. Working under our CS Manager, you’ll be responsible for responding to emails and Instagram DMs, answering questions, supporting customers in finding their next step with us – recommending courses to support their needs and solve their problems, and troubleshooting technical problems with customers.
The position will entail roughly 20 hours a week, working a few hours per day on both weekend days and 2-3 days during the week. You must be available Fridays from 1-2pm Pacific for our weekly team meeting. A flexible schedule would be ideal for this role. There is a potential to grow with the team and take on more hours.
We have strong core company values and are seeking someone who is a great value fit!
Experience/Skills desired:
MUST have previous experience working in customer service in a digital space. Specifically, customer service through a CRM platform, chat or with email.
Must care deeply about the customer experience. We’re looking for someone who is warm, patient, and excited about making a real difference in people’s lives!
Excellent written skills and command of the English language—impeccable spelling, grammar, and sentence structure.
Wit and humor are always a plus!
Must be not only comfortable, but excited, to work in intimacy and relationships. If you’ve personally explored these topics, that’s a plus.
Able to work autonomously. You’ll often be working on your own over weekends, but with the expectation that you’ll ask for help when needed and be comfortable asking questions of your manager.
Send your resume as a PDF:
Also, answer the below questions:
If you had to describe your working style in just five words, which words would you pick and why? (Just give us a sentence or two for each!)
In a paragraph or two, describe the most complicated customer service issue – or customer – you’ve dealt with. How did you handle it?
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