Introduction:
In the ever-evolving landscape of Information Technology (IT) in the United States, the role of an Information Technology Specialist, Senior Specialist takes center stage as a key contributor to technological advancements and organizational success. This position is characterized by a sophisticated understanding of IT systems, encompassing both breadth and depth of expertise. As a pivotal figure, the Senior IT Specialist is entrusted with the responsibility of not only managing complex technological infrastructures but also providing strategic guidance to propel organizations toward innovation and efficiency.
The Information Technology Specialist, Senior Specialist role requires a seasoned professional with a wealth of experience in navigating the intricacies of IT frameworks. This individual not only addresses immediate technical challenges but also plays a critical role in shaping long-term IT strategies aligned with organizational goals. In an era where technology is at the forefront of driving business competitiveness, the Senior IT Specialist stands as a linchpin, orchestrating the seamless integration of cutting-edge solutions and ensuring the robustness of IT ecosystems. This introduction delves into the multifaceted nature of the Information Technology Specialist, Senior Specialist role, emphasizing its significance in the dynamic and fast-paced IT landscape of the United States.
About the job
Location
Requires California residency. Hybrid – in-office and remote work. The IT Specialist will be required to come to the office as-needed for IT functions and support.
About The Position
Peninsula Clean Energy is a dynamic, not-for-profit governmental organization that seeks a technically skilled, service-oriented person who wants to work in an innovative and mission-driven environment. Come grow with us as we address climate change and lead the way forward with clean energy solutions! The IT Specialist will be a key member of the Data & Technology team and work collaboratively across all departments.
The IT Specialist will work under the direction of the Director of Data & Technology in functions related to full-service hardware and application support. The successful candidate will: provide technical end-user support, training, and documentation for applications and systems; handle installation, maintenance, support, and troubleshooting for computers and peripherals as well as networking infrastructure; support the maintenance and modification of existing systems and hardware, as well as implementation of new systems and hardware; and, perform other related duties as required and assigned.
Essential Duties And Responsibilities
- Troubleshoot and resolve hardware, software, connectivity, and other issues for Staff
- Install, maintain, and upgrade computer software and hardware
- Perform testing, routine quality analysis, check-up, and updates of computer systems and infrastructure
- Coordinate on the account management for all user accounts under the IT umbrella –
- Coordinate on the IT portion of employee onboarding and offboarding transitions
- Coordinate with managing IT-related equipment and peripherals at the office in conjunction with the Office Manager which includes but not limited to networking devices, printers, AV system
- Conduct IT-related training as needed
- Maintain IT documentation, procedures, and protocols
- Participate in IT audits and security assessments
- Liaison with IT-related vendors and service providers
In-person Office Requirements
- Monthly evening Board Meetings and other similar meetings to facilitate hybrid meeting applications and ensure the AV equipment and other connected hardware function properly during the meetings –
- As needed and in a timely manner (within -2 hours) to troubleshoot any IT-related equipment and issues
- As needed for scheduled appointments with vendors, service providers, and staff –
- As needed for staff meetings and any other IT-related staff support –
Knowledge and Skills
- Ability to troubleshoot and resolve any technical issues with software applications and systems
- Ability to understand operations, purposes, and functions of the applications supported
- Significant working knowledge of Windows and MacOS platforms (Linux platform knowledge is a plus)
- Significant working knowledge of the management and administration of JumpCloud, Google Workspace and Apps, Box, Microsoft Office 365, Slack, Zoom, and Adobe –
- Significant working knowledge of network environments and concepts such as Transmission Control Protocol/Internet Protocol (TCP/IP), Dynamic Host Configuration Protocol—(DHCP), Domain Name System (DNS), Virtual Private Network (VPN), wireless and mobile computing –
- Significant working knowledge of Cisco Meraki network switches and firewalls –
- Significant working knowledge of AV systems for hybrid conference meeting environments for both in-person and virtual attendees –
- Understanding of IT security, compliance, data storage, data governance, data protection, and data retention policies and implementations –
- Experience with Helpdesk and IT operations best practices –
- Experience with scripting and automation tools –
- Ability to work independently and apply analytical skills –
- Strong communication, problem-solving, and organizational skills –
- Excellent written and verbal communication skills –
- IT certifications in Linux, Microsoft, or other network related fields strongly desired –
https://definedjobs.com/it-technician-jobs-in-usa-dec-2023/
Education and Experience
- A Bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
- Proven work experience in Information Technology with 2+ years in an IT department involving desktop support, server and application administration, and network infrastructure administration –
Physical and Working ConditionsThe IT Specialist will be required to come to the Redwood City office for Board Meetings and as-needed for IT functions.
Employees are regularly required to sit, walk, and stand. Employees are occasionally required to walk, and stand for prolonged periods; stoop, bend, kneel and twist; and may lift up to 20 pounds. must be able to communicate in person, in writing, and by telephone with Board members, management, co-workers, vendors, and consultants in face-to-face, one-on-one, and group settings.
Salary and Benefits
Compensation commensurate with experience. The Peninsula Clean Energy benefits package, includes:
- Individual, family and domestic partner health insurance
- Retirement and Employer Matching Contributions
- Health and dependent care flex spending account
- Cell phone and internet stipend for remote work
- Paid Vacation & Administrative Leave
Application Process
Click ‘Apply for This Job’ to proceed. The application submission will include:
- Cover letter
- Resume
- Written responses to supplemental questions
About Peninsula Clean Energy
Peninsula Clean Energy is a joint powers authority formed by the County of San Mateo and each of its 20 cities to offer greener electricity to its residents and businesses to meet local climate action goals. In December 2020, the City of Los Banos joined Peninsula Clean Energy and started receiving service from Peninsula Clean Energy in April 2022. We are governed by a Board of Directors, which is comprised of a representative from the governing body of each member community.
