Intoduction:
In the dynamic and ever-evolving landscape of Information Technology (IT) in the United States, the role of a Manager, Support Operations holds a crucial position in ensuring the seamless functioning of IT support services. As organizations increasingly rely on technology to drive their operations, the need for skilled professionals to manage and optimize support operations becomes paramount. The Manager, Support Operations in IT is entrusted with the responsibility of overseeing a team of support specialists, streamlining processes, and implementing strategies to enhance the overall efficiency and effectiveness of IT support functions.
This challenging and rewarding position demands a unique blend of technical expertise, leadership acumen, and strategic vision. The Manager, Support Operations plays a pivotal role in maintaining IT infrastructure, troubleshooting issues, and providing timely solutions to ensure uninterrupted business operations. This role is not only about resolving technical challenges but also about fostering a collaborative and customer-focused environment to meet the evolving needs of end-users.
In this dynamic job landscape, the Manager, Support Operations in IT is a linchpin in ensuring customer satisfaction, optimizing support workflows, and contributing to the overall success of an organization’s IT initiatives. As technology continues to evolve, the demand for skilled professionals to lead and manage IT support operations is expected to grow, making this role an exciting and essential part of the contemporary IT workforce in the United States.
About the job
Company Description
Jobs for Humanity is partnering with Capital One to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Capital One
Job Description
Manager, Support Operations (IT) – Job Opportunity Location: McLean, Virginia, United States of America Job Description: We are looking for a compassionate and experienced IT leader to join our team as the Manager of Support Operations. In this role, you will oversee teams responsible for providing technology support in various areas, such as end user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls. Your main focus will be on improving the end user experience while driving operational efficiencies. As the ideal candidate, you will have excellent communication skills, the ability to manage and influence leadership, and work collaboratively with your peers.
Basic Qualifications: –
High School Diploma, GED, or equivalent certification – Minimum of 2 years of experience managing IT projects or operations teams – Minimum of 3 years of Technical Operations experience – Minimum of 3 years of experience in People Management – Minimum of 3 years of experience in IT systems and infrastructure – Minimum of 3 years of experience with desktop platforms and operating systems – Minimum of 3 years of experience in technical operations or end user technical support Preferred Qualifications: – Bachelor’s or Master’s Degree in Business, Information Systems, or Computer Science – Minimum of 5 years of experience in People Management – Minimum of 5 years of experience in Project Management (planning, executing, tracking) – Minimum of 5 years of experience with IT systems and infrastructure – ITIL Certification – Minimum of 4 years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.
How to Apply: To apply for this position, please visit our website and submit your application. We encourage individuals from all backgrounds and walks of life to apply.
Note:
At this time, we are unable to sponsor new applicants for employment authorization. Benefits: Capital One offers a comprehensive and inclusive set of health, financial, and other benefits to support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. For more information, please visit our Capital One Careers website. Equal Opportunity Employer: Capital One is committed to diversity and inclusion in the workplace. We are an equal opportunity employer and value applicants from diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, race, age, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.
Accommodations:
If you have visited our website and require an accommodation to apply for a position, please contact Capital One Recruiting. We are here to help and provide needed reasonable accommodations. All information you provide will be kept confidential.
Technical Support:
For technical support or questions about our recruiting process, please email Careers@capitalone.com Important Note: Capital One Financial has multiple entities, including Capital One Canada, Capital One Europe, and Capital One Philippines Service Corp. (COPSSC). Please check the specific location mentioned in the job posting. Thank you for your interest in joining our team. We look forward to reviewing your application.
